Returns & Exchanges

Due to the perishable nature of our gourmet chocolates, we are unable to accept returns or exchanges. However, if your order arrives damaged or is incorrect, please contact our concierge within 48 hours for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately examine your chocolate gift box to ensure the contents are intact and match your order confirmation.

• 2.
  Document Issues

  If there is damage or an error, take clear photographs of the shipping box and the product to assist us in our quality review.

• 3.
  Contact Support

  Email our customer care team with your order number and the documentation within 48 hours of your delivery date.

• 4.
  Receive Resolution

  Our team will review your claim and, if approved, will arrange for a replacement shipment or store credit to ensure your satisfaction.